FAQ — Bitget Card Management
Bitget
2024-01-15 02:00
1. How can I check my Bitget Card account?
Go to Wallet > Funding Account > Bitget Card (as shown below).
2. How do I top up my Bitget Card?
Instead of topping up, you just need to maintain a sufficient balance in the funding account under your Bitget account. Make sure that your funds are transferred into your funding account before use. Otherwise, your card transaction may be rejected.
3. How can I track my spending and card activity?
Tracking your spending and card activity is easy via the Bitget mobile app or by logging in to your account via our website. You can conveniently view your transaction history and statements to comprehensively monitor your spending.
4. How much money will be temporarily frozen when I authorize a transaction using Bitget card?
When you authorize a transaction using Bitget card, we will freeze an amount that is 120% of the order amount.
5. Why is there a 20% additional freezing amount incurred?
The additional 20% freezing amount acts as a security measure to ensure that sufficient funds are available to cover any potential fees or charges that may arise during the transaction process.
6. What happens to the extra freezing amount after the transaction is cleared?
7. How long does it take for the extra freezing amount to be unfrozen?
The unfreezing process usually occurs immediately after the transaction is cleared. However, depending on the processing time of the Visa payment network or bank involved, it may take a short period of time for the funds to reflect in your Bitget card balance.
8. How long does it take for the transaction to be cleared?
9. Can I earn interest on the funds in my Bitget funding account?
The primary focus of the Bitget Card is on spending crypto rather than earning interest on funds. However, we will introduce features related to earning interest in the future. Check up on the Bitget platform for updates.
10. What happens if my payment gets refunded?
Refunds of any kind will always be made in USDT (Tether) into your funding account as soon as we receive the refund from Visa.
11. What if I have been overcharged or charged for transactions I didn't make?
We encourage you to first contact the merchant and try to resolve the issue. If the merchant declines the refund and you have sufficient proof, you may initiate a dispute for our team to review. Make sure to provide as much information as possible, including but not limited to transaction details, amount, merchant name, description of goods and services purchased, reason for dispute, supporting documents, and communication with the merchant.
Please send your complaint to [email protected], and our dedicated dispute resolution team will get back to you.
12. Will you ever block a transaction without me asking?
We may refuse to pay a transaction:
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If we are concerned about the security of your Bitget Card or account or we suspect your Bitget Card or account is being used in an unauthorized or fraudulent manner;
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If sufficient funds are not available in your funding account at the time of a transaction to cover the transaction amount and any applicable fees;
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If your funding account has a negative balance;
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If we have reasonable grounds to believe that you are not using the Bitget Card or account in accordance with these terms and conditions;
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If we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently);
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Due to errors, failures (whether mechanical or otherwise), or refusal to process a transaction by merchants, payment processors, or payment schemes such as Visa.
If we refuse a transaction, we will immediately inform you of the reason unless it is unlawful for us to do so. You may correct any information we hold that may have caused us to refuse a transaction by contacting customer service.
13. Can I lock or cancel my Bitget Card if it's lost or stolen?
Yes. If your Bitget crypto credit card is lost or stolen, you can easily lock or cancel it through the Bitget mobile app or Bitget webpage. Alternatively, you can contact Bitget customer support for immediate assistance.
14. Could my Bitget card be cancelled?
In the event of a serious violation of the Bitget Card terms and conditions, we reserve the right to cancel your card after all transactions are cleared. This decision will be final and at the sole discretion of the Bitget Card operations team.
15. When can I be charged (other than the fees listed)?
We may charge you for any reasonable costs that we incur in taking action to stop you from using your Bitget Card or account and to recover any assets owed as a result of your activities if you:
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use your Bitget Card or account fraudulently;
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do not use your Bitget Card or account in accordance with these Terms Conditions;
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have been grossly negligent, for example, by failing to keep your card or PIN secure or by failing to notify us without delay after your card is lost, stolen, or used by someone else or where your Bitget Card account has been compromised.
In these circumstances, we will not refund transactions made and reserve the right to charge you for any reasonable costs that we incur in taking action to stop you from using your Bitget Card account and to recover any assets owed as a result of your activities.
If you have not engaged in fraudulent activity or been grossly negligent and have used your Bitget Card and account in accordance with these terms and conditions, your maximum liability for any unauthorized transaction resulting from the use of a lost or stolen card or details before you notify us may be up to $50.
We may also charge you an administration fee if we have to manually intervene to complete a payment or rectify an error on the account caused by an error or omission on your part.